Refund policy

SUPERLATIVE WATCH CO. – TERMS & CONDITIONS

(Superlative Watch Co. is a DBA of B&B Luxury Trading Group, LLC)

By making payment and/or taking receipt of any goods from Superlative Watch Co., you agree to the following Terms and Conditions, which also appear on our invoices and on our website (www.superlativewatchco.com).

1. Ownership and Payment

All goods remain the property of Superlative Watch Co., a DBA of B&B Luxury Trading Group, LLC (“B&B Luxury Trading Group, LLC”) until payment is received in full and the goods are delivered to the purchaser at the shipping address provided on this invoice.

Any payment made toward this invoice, whether partial or in full, constitutes agreement to all of the terms and conditions set forth here, unless different terms are expressly agreed to in writing by B&B Luxury Trading Group, LLC and the customer before payment.

2. Nature and Condition of Goods

  • We are not an authorized dealer for any brand we sell and are not affiliated with Rolex S.A. or any other manufacturer.
  • All watches are sold as pre-owned goods in the secondary/gray market, even where described as “new” or “unworn.” For purposes of this Agreement, “pre-owned” means not purchased directly from the manufacturer or its authorized retail network for you as the end consumer.
  • The term “unworn” refers to watches that show no visible signs of wear or use.
  • Protective Stickers & Packaging. Manufacturer-applied protective stickers, tags, films, and plastics (“stickers”) may or may not be present. The presence, absence, location, or removal of any such stickers is not a condition of sale, does not indicate prior use, and does not constitute a defect or misrepresentation of the watch’s condition. Manufacturers frequently remove stickers prior to sale, and practices may vary by brand, model, and year.
  • Some watches described as “pre-owned” may have replaced, refinished, or aftermarket components; where known and material, this will be disclosed in the listing or invoice.

3. Sales Are Final; Limited Return Rights

  • ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES will be accepted unless:
    1. Prior written approval for a return, cancellation, or exchange is obtained before the purchase, or
    2. The watch is materially not as described (for example, incorrect reference number, metal type, dial color, or misrepresentation of condition as “unworn” when the watch shows visible signs of wear).
  • Deposits for any items are NON-REFUNDABLE and NON-TRANSFERABLE to another watch or another person.

4. Special Orders

  • A “Special Order Item” is any watch or item not currently in our on-hand inventory that we must source specifically for you from our network of suppliers, dealers, wholesalers, private clients, or other distribution channels (including, where applicable, authorized distribution channels).
  • Special Order Items may have longer or variable lead times than originally estimated; all quoted time frames are good-faith estimates only and are not guarantees of delivery by a particular date.
  • Once we begin sourcing a Special Order Item for you (including submitting purchase orders, placing holds with vendors, or wiring funds to secure the piece), the order is treated as firm and non-cancellable, except as otherwise agreed in writing by B&B Luxury Trading Group, LLC.

5. Shipping, Delivery, and Risk of Loss

  • In-stock or vendor-shipped watches will generally be shipped via FedEx (or another major carrier) within approximately 3–6 business days unless otherwise stated on this invoice (for example, for special orders or specific lead times).
  • Delivery is deemed complete when the carrier records the shipment as delivered to the shipping address provided on this invoice, whether or not a specific individual is recorded as the signatory.
  • Risk of loss passes to the purchaser upon delivery as recorded by the carrier. Any theft, loss, or damage occurring after recorded delivery must be pursued through the carrier and/or applicable shipping insurance provider. We will reasonably assist with claims where possible, but ultimate responsibility lies with the purchaser.

 

 

 

6. Inspection Period and Service Issues

  • The purchaser is responsible for carefully inspecting the watch upon receipt.
  • Any claim that the watch is materially not as described, or that it has a significant functional defect upon arrival, must be reported to us in writing within 24 hours of recorded delivery (or such longer period as may be required by applicable law).
  • After this inspection window, all service, wear, maintenance, and timing issues are deemed the responsibility of the owner and/or the manufacturer or third-party service provider, and not B&B Luxury Trading Group, LLC.

7. Manufacturer Warranty

  • Watches may come with original manufacturer warranty cards or documents. However, because we are not an authorized dealer, the manufacturer may or may not honor any remaining warranty, and we make no guarantees regarding warranty coverage or eligibility.
  • B&B Luxury Trading Group, LLC assumes no liability for any denial, limitation, or expiration of manufacturer warranty or for the terms or performance of any third-party warranty provider.

8. Refunds and Restocking Fees

  • If a refund is approved in writing by B&B Luxury Trading Group, LLC (for example, as an exception or for an approved Special Order cancellation), it will be issued by bank wire, company check, ACH, Zelle, or other agreed method within up to forty-five (45) days from the date of approval.
  • Cancellation or return of any Special Order Item that we approve will be subject to a 30% (thirty percent) restocking fee, which will be deducted from any refund due. No exceptions.

 

 

 

9. Website Terms

 

If an order was originally placed through our website, the customer is also bound by the Terms and Conditions posted on our website, which are incorporated herein by reference and form part of this Agreement.

10. Governing Law and Binding Arbitration (Pennsylvania)

  • This Agreement, and any dispute, claim, or controversy arising out of or relating to this transaction, shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.
  • All transactions are deemed to occur in the Commonwealth of Pennsylvania, where B&B Luxury Trading Group, LLC maintains its principal business operations and legal domicile.
  • Any and all disputes, claims, or controversies arising out of or relating to this transaction, including the validity, interpretation, breach, or termination of this Agreement, shall be resolved exclusively by final and binding arbitration in the Commonwealth of Pennsylvania, in [YOUR COUNTY], before a single arbitrator.
  • The arbitration shall be conducted on an individual basis (not as a class or collective action) pursuant to the rules of a recognized arbitration provider selected by B&B Luxury Trading Group, LLC, unless otherwise required by applicable law.
  • The parties agree that the arbitrator shall have the authority to award any relief available in a court of competent jurisdiction, subject to applicable law, and that the arbitrator’s award shall be final and may be entered as a judgment in any court having jurisdiction.