FAQ

Yes. Superlative Watch Co. conducts sales, sourcing, trade evaluations and customer support online, by telephone and by email. We do not operate a public showroom, walk-in store or in-person appointment location.

Call 305-396-0157, email sales@superlativewatchco.com, use the website contact form or open the chat bubble when available. See our online sales and support hours.

Each watch follows a layered review appropriate to its source, age, reference, configuration, condition, documentation and risk profile. The process can include sourcing review, reference and serial review, component and configuration checks, documentation review, condition review and watchmaker or qualified third-party support when appropriate. Read our verification process.

Superlative Watch Co. is an independent secondary-market luxury-watch dealer and is not an authorized retailer for a watch brand unless expressly stated. Brand names, model names, reference numbers and trademarks are used to identify products.

The product page should state whether photographs show the exact watch or a representative example. Before payment, buyers may request confirmation of the exact reference, configuration, condition, included accessories, documentation and current availability.

Available payment methods depend on the transaction and can include bank wire, approved electronic payment methods and eligible card checkout. The exact payment method, price and instructions are confirmed in writing. Reconfirm any bank-wire instructions directly with our team before sending funds, especially if payment information changes unexpectedly. See Secure Payments.

Direct shipments use tracked, signature-required and appropriately insured delivery methods. Timing depends on cleared payment, availability, sourcing status, carrier service, destination and verification requirements. The applicable product listing, invoice and shipping policy provide the transaction-specific terms.

Direct purchases include a 24-hour inspection period beginning at the carrier’s recorded delivery time. A claim that the watch is grossly not as described or materially misrepresented must be reported in writing within that period with the order number and reasonable supporting photographs or video. After verification, the remedy is an acceptable replacement, subject to availability, or a refund of the purchase price. This is not a general change-of-mind return policy. Read the plain-language overview and the complete policy.

Manufacturer warranty coverage, when present, is described for the exact watch and remains subject to the manufacturer’s terms, eligibility rules and service decisions. Superlative Watch Co. does not provide a generalized 12-month or 18-month dealer warranty unless a written warranty is expressly included for the specific watch.

No. Completeness varies by watch. The product listing and invoice should identify included boxes, warranty cards, papers, booklets, tags, links and accessories. Boxes and papers can support provenance and value, but they do not authenticate a watch by themselves.

Yes. Submit the brand, model, reference, dial, material, year range, condition preference, completeness requirement and budget through our Source a Watch page. Availability, price and timing are confirmed before a transaction is accepted.

Yes. Submit the exact reference, condition, photographs and included accessories through the Sell/Trade page. Any valuation is subject to physical verification, market conditions, ownership checks and the written purchase or trade terms.

Shopify, payment providers, banks, carriers, insurers and other necessary service providers may process information required for an inquiry or transaction. Superlative Watch Co. does not store full payment-card numbers on its own systems. Read the Privacy Policy for details.