FAQ

Purchases and payments are handled remotely through verified communication. Insured nationwide shipping is available. Personal delivery may be arranged at customer locations in select Florida and Pennsylvania service areas; it is not customer pickup. The company has no public showroom or walk-in retail store.

Call 305-396-0157, email sales@superlativewatchco.com, use the website contact form or open the chat bubble when available. See our sales and support hours.

Each watch follows a layered review appropriate to its source, age, reference, configuration, condition, documentation and risk profile. The process can include sourcing review, reference and serial review, component and configuration checks, documentation review, condition review and watchmaker or qualified third-party support when appropriate. Read our verification process.

Superlative Watch Co. is an independent secondary-market luxury-watch retailer and is not an authorized retailer for a watch brand unless expressly stated. Brand names, model names, reference numbers and trademarks are used to identify products.

The product page should state whether photographs show the exact watch or a representative example. Before payment, buyers may request confirmation of the exact reference, configuration, condition, included accessories, documentation and current availability.

Available payment methods depend on the transaction and can include bank wire, another approved electronic payment method, and Affirm Pay Over Time when Shopify checkout presents it for an eligible order. Standard credit-card checkout is not offered. The exact payment method, price and instructions are confirmed in writing. Reconfirm bank-wire instructions directly before sending funds, especially if payment information changes unexpectedly. See Secure Payments.

Confirmed in-stock direct U.S. orders are delivered within an estimated 2–6 business days after cleared payment and receipt of all required order information. This total includes 1–3 business days for payment verification, inspection, handling and dispatch, followed by 1–3 business days in transit via FedEx Priority Overnight. Direct shipments are tracked, appropriately insured and signature-required. Sourced and special-order watches can require additional disclosed procurement time. See the Shipping Policy.

We do not accept buyer-remorse returns or exchanges. A wrong item, material transit damage, or a material difference from the written listing or invoice must be reported in writing within 72 consecutive hours after carrier-confirmed delivery. This is not a general return window. Read the plain-language overview and the controlling Return & Authenticity Policy.

Superlative Watch Co. guarantees that the specific watch and covered components delivered were authentic as represented at delivery. This Limited Authenticity Warranty remains available for as long as the original retail purchaser continuously owns the watch. Before a remedy is issued, we must verify that the submitted watch and covered components are the same items delivered. A serial number, warranty card, manufacturer rejection letter or third-party report alone does not establish identity or automatically create a refund right. Read the complete warranty.

No. Completeness varies by watch. The product listing and invoice should identify included boxes, warranty cards, papers, booklets, tags, links and accessories. Boxes and papers can support provenance and value, but they do not authenticate a watch by themselves.

Yes. Submit the brand, model, reference, dial, material, year range, condition preference, completeness requirement and budget through our Source a Watch page. Availability, price and timing are confirmed before a transaction is accepted.

Yes. Submit the exact reference, condition, photographs and included accessories through the Sell/Trade page. Any valuation is subject to physical verification, market conditions, ownership checks and the written purchase or trade terms.

Shopify, payment providers, banks, carriers, insurers and other necessary service providers may process information required for an inquiry or transaction. Superlative Watch Co. does not store full payment-card numbers on its own systems. Read the Privacy Policy for details.