Terms of service

SUPERLATIVE WATCH CO. – TERMS & CONDITIONS

(Superlative Watch Co. is a DBA of B&B Luxury Trading Group, LLC)

By making payment and/or taking receipt of any goods from Superlative Watch Co., you agree to the following Terms and Conditions, which also appear on our invoices and on our website (www.superlativewatchco.com).

1. Ownership and Payment

All goods remain the property of Superlative Watch Co., a DBA of B&B Luxury Trading Group, LLC (“B&B Luxury Trading Group, LLC”) until payment is received in full and the goods are delivered to the purchaser at the shipping address provided on this invoice.

Any payment made toward this invoice, whether partial or in full, constitutes agreement to all of the terms and conditions set forth here, unless different terms are expressly agreed to in writing by B&B Luxury Trading Group, LLC and the customer before payment.

2. Nature and Condition of Goods

  • We are not an authorized dealer for any brand we sell and are not affiliated with Rolex S.A. or any other manufacturer.
  • All watches are sold as pre-owned goods in the secondary/gray market, even where described as “new” or “unworn.” For purposes of this Agreement, “pre-owned” means not purchased directly from the manufacturer or its authorized retail network for you as the end consumer.
  • The term “unworn” refers to watches that show no visible signs of wear or use.
  • Protective Stickers & Packaging. Manufacturer-applied protective stickers, tags, films, and plastics (“stickers”) may or may not be present. The presence, absence, location, or removal of any such stickers is not a condition of sale, does not indicate prior use, and does not constitute a defect or misrepresentation of the watch’s condition. Manufacturers frequently remove stickers prior to sale, and practices may vary by brand, model, and year.
  • Some watches described as “pre-owned” may have replaced, refinished, or aftermarket components; where known and material, this will be disclosed in the listing or invoice.

3. Sales Are Final; Limited Return Rights

  • ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES will be accepted unless:
    1. Prior written approval for a return, cancellation, or exchange is obtained before the purchase, or
    2. The watch is materially not as described (for example, incorrect reference number, metal type, dial color, or misrepresentation of condition as “unworn” when the watch shows visible signs of wear).
  • Deposits for any items are NON-REFUNDABLE and NON-TRANSFERABLE to another watch or another person.

4. Special Orders

  • A “Special Order Item” is any watch or item not currently in our on-hand inventory that we must source specifically for you from our network of suppliers, dealers, wholesalers, private clients, or other distribution channels (including, where applicable, authorized distribution channels).
  • Special Order Items may have longer or variable lead times than originally estimated; all quoted time frames are good-faith estimates only and are not guarantees of delivery by a particular date.
  • Once we begin sourcing a Special Order Item for you (including submitting purchase orders, placing holds with vendors, or wiring funds to secure the piece), the order is treated as firm and non-cancellable, except as otherwise agreed in writing by B&B Luxury Trading Group, LLC.

5. Shipping, Delivery, and Risk of Loss

  • In-stock or vendor-shipped watches will generally be shipped via FedEx (or another major carrier) within approximately 3–6 business days unless otherwise stated on this invoice (for example, for special orders or specific lead times).
  • Delivery is deemed complete when the carrier records the shipment as delivered to the shipping address provided on this invoice, whether or not a specific individual is recorded as the signatory.
  • Risk of loss passes to the purchaser upon delivery as recorded by the carrier. Any theft, loss, or damage occurring after recorded delivery must be pursued through the carrier and/or applicable shipping insurance provider. We will reasonably assist with claims where possible, but ultimate responsibility lies with the purchaser.

6. Inspection Period and Service Issues

  • The purchaser is responsible for carefully inspecting the watch upon receipt.
  • Any claim that the watch is materially not as described, or that it has a significant functional defect upon arrival, must be reported to us in writing within 24 hours of recorded delivery (or such longer period as may be required by applicable law).
  • After this inspection window, all service, wear, maintenance, and timing issues are deemed the responsibility of the owner and/or the manufacturer or third-party service provider, and not B&B Luxury Trading Group, LLC.

 

 

 

7. Manufacturer Warranty

 

 

  • Watches may come with original manufacturer warranty cards or documents. However, because we are not an authorized dealer, the manufacturer may or may not honor any remaining warranty, and we make no guarantees regarding warranty coverage or eligibility.
  • B&B Luxury Trading Group, LLC assumes no liability for any denial, limitation, or expiration of manufacturer warranty or for the terms or performance of any third-party warranty provider.

 

 

 

8. Refunds and Restocking Fees

 

 

  • If a refund is approved in writing by B&B Luxury Trading Group, LLC (for example, as an exception or for an approved Special Order cancellation), it will be issued by bank wire, company check, ACH, Zelle, or other agreed method within up to forty-five (45) days from the date of approval.
  • Cancellation or return of any Special Order Item that we approve will be subject to a 30% (thirty percent) restocking fee, which will be deducted from any refund due. No exceptions.

9. Website Terms

If an order was originally placed through our website, the customer is also bound by the Terms and Conditions posted on our website, which are incorporated herein by reference and form part of this Agreement.

 

 

 

10. Governing Law and Binding Arbitration (Pennsylvania)

 

  • This Agreement, and any dispute, claim, or controversy arising out of or relating to this transaction, shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.
  • All transactions are deemed to occur in the Commonwealth of Pennsylvania, where B&B Luxury Trading Group, LLC maintains its principal business operations and legal domicile.
  • Any and all disputes, claims, or controversies arising out of or relating to this transaction, including the validity, interpretation, breach, or termination of this Agreement, shall be resolved exclusively by final and binding arbitration in the Commonwealth of Pennsylvania, in [YOUR COUNTY], before a single arbitrator.
  • The arbitration shall be conducted on an individual basis (not as a class or collective action) pursuant to the rules of a recognized arbitration provider selected by B&B Luxury Trading Group, LLC, unless otherwise required by applicable law.
  • The parties agree that the arbitrator shall have the authority to award any relief available in a court of competent jurisdiction, subject to applicable law, and that the arbitrator’s award shall be final and may be entered as a judgment in any court having jurisdiction.

Orders

An order is not binding upon Superlative Watch Company until it is accepted; superlativewatchco.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with superlativewatchco.com. You agree to pay the amount(s) due as specified on the invoice or check-out page, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Risk of Loss

Shipping and insurance to the delivery destination are included in the total order price. Claims for loss or damage in transit are the responsibility of the carrier or insurer, and their word is final in any dispute. Customs duties and taxes at the destination are the buyer's responsibility. superlativewatchco.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow superlativewatchco.com to sign appropriate documents on Customer's behalf to permit superlativewatchco.com to protect its purchase money security interest. We will advise Customer of estimated shipping dates, but Superlative Watch Company will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of G-d or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes. Shipping to PO Boxes is not permitted, under any circumstance. Shipping to APO/MPO destinations is handled at the buyer's responsibility for the item. APO/MPO deliveries may exceed 60 days. No refunds are partial refunds are given within this time window or after this time window once a customer agrees to have a parcel shipped to an APO/MPO. Any loss, theft, delay, natural disaster or acts of war hindering the ability of an APO/MPO shipment is the responsibility of the buyer and is agreed upon during the checkout process on the website.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between superlativewatchco.com and Customer shall be governed by the laws of the State of Pennsylvania, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. superlativewatchco.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Pennsylvania, Lackawanna County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Superlative Watch Company that is more than 30 (thirty) days after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Pennsylvania law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on superlativewatchco.com is inaccurate at any time without prior notice (including after you have submitted your order).

Entire Agreement

These terms and conditions, together with Superlative Watch Company invoice regarding the products ordered by Customer, are the complete and exclusive agreement between superlativewatchco.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between superlativewatchco.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage