Privacy Policy
Superlative Watch Co. (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, complete an invoice transaction, or otherwise communicate with us.
By accessing our website, providing your information, or completing a purchase (online or offline), you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information You Provide
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party processors; we do not know or store any credit/debit card details)
- Information provided when communicating with customer service
- Information submitted through forms, checkout fields, or direct invoices
Automatically Collected Information
When you visit or interact with our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Cookies and tracking technology
- Pages viewed and actions taken on our website
Information From Purchases
Whether purchased through our website or directly through invoice/customer order:
- Product purchased
- Order amount
- Order history
- Preferred communication method
2. How We Use Your Information
We use your information for the following purposes:
To Provide and Manage Your Orders
- Processing and fulfilling purchases
- Sending order confirmations
- Shipping notifications
- Customer service and product support
To Communicate With You
By providing your phone number or email address — whether through checkout, forms, or direct purchase — you consent to receive:
- Transactional communications (order updates, receipts, shipping alerts)
- Customer service messages
- Account or policy notifications
- Product updates related to your purchase history
- Loyalty, VIP, or follow-up communications
- Promotional and marketing messages (SMS and email)
You may opt out of promotional messages at any time.
To Improve Our Business
We may use your data to:
- Improve website functionality
- Analyze performance and sales trends
- Prevent fraud
- Enhance customer experience
3. Mobile Messaging & Email Communications Policy (SMS Compliance)
By providing your phone number or email address to Superlative Watch Co. — whether through our website, during checkout, through an opt-in form, or through a direct invoice or in-person sale — you expressly consent to receive communications from us.
These may include:
- Order and shipping updates
- Requests for information related to your order
- VIP, loyalty, and relationship-based updates
- Promotional or marketing SMS/text messages
- Product announcements and alerts
- Customer service responses
Consent Details
By completing a purchase or providing your contact information, you acknowledge and agree that:
- You are providing your contact information voluntarily.
- You consent to receive transactional, informational, and customer-relationship communications via SMS and email.
- You may also receive promotional SMS and email communications, unless you opt out.
- Consent to marketing messages is not a condition of purchase.
- Message & data rates may apply. Message frequency may vary.
This applies to purchases made:
- Through our website
- Through direct invoices
- Through text or email ordering
- Through any other form of customer-initiated transaction
4. Opt-Out Instructions
SMS/Text Messages
To stop receiving marketing SMS messages, reply:
- STOP to any message
To get help, reply:
- HELP
After opting out, you may continue to receive non-marketing transactional messages necessary to complete or support your orders.
You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any promotional email.
5. How We Share Your Information
We may share your information with third parties only in the following circumstances:
Service Providers
We may share information with vendors who assist us in:
- Payment processing
- Order fulfillment
- Shipping
- SMS delivery
- Email delivery
- Website hosting
- Fraud prevention
These providers use your information solely to perform services on our behalf.
Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Protect our legal rights
- Respond to law enforcement or regulatory requests
No Selling of Personal Data
We do not sell, rent, or trade personal information.
6. Cookies & Tracking Technology
We use cookies and similar tools to improve your website experience. Cookies may track:
- Items added to your cart
- Page views
- Site performance and analytics
You may restrict or disable cookies using your browser settings, though this may affect site functionality.
7. Data Security
We use administrative, technical, and physical safeguards to protect your personal information.
Although no system is 100% secure, we follow industry-standard practices to minimize risk.
8. Your Righta
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your data
- Requesting corrections
- Requesting deletion (where legally permitted)
- Opting out of marketing communications
To exercise rights, contact us using the information below.
9. Children’s Privacy
Our site and services are not intended for individuals under 18.
We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, you may contact us at:
Superlative Watch Co.
Email: support@superlativewatchco.com